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Google Cloud’s Wayne McCulloch on the Subscriber Experience and 7 Pillars of Customer Success

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Marco Bertini, Visiting Harvard Professor on Pricing and Selling Value

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SaaS Growth Advisor Georgiana Laudi on Customer-led Growth

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Activate’s Michael Wolf on the Future of Media & Technology

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BCG’s John Pineda on Subscription Pricing Strategies

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GoCardless COO Carlos Gonzalez on Frictionless Payments

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Renée Vassilos on AgTech and the Subscription Economy

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Sandeep Jain on the $10B opportunity in enterprise IT

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Jon Herstein on Customer Success at Box

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Okta’s Krista Anderson-Copperman on Customer Success as a Core Value

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Lincoln Murphy on the changing world of Customer Success

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Chuck Martin on Digital Transformation 3.0

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Amy Konary and JJ Xia on COVID-19’s impact on subscriptions

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Ken Doctor on COVID-19’s Impact on Publishing

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NYU’s Arun Sundararajan on the Sharing Economy

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