Zoom, the darling communications SaaS company of the COVID-19 pandemic, is supported in a wide variety of countries — in fact, they excel in remote regions due to the product’s ability to handle low bandwidth really well. And in addition to their U.S.-based data centers, they already have data centers in various locations around the world including India and China.
But up to 2016, they were mostly focused on direct sales in the U.S., with the majority of their total revenue coming from inside the U.S.
In 2017, they set their sites on international expansion as a strategic priority. With plans to launch in multiple countries they expanded their currencies to include the Euro, UK pound, and Australian dollar in addition to U.S. dollars.
Amidst the global pandemic, as Zoom provided the essential platform for businesses and schools around the world, and reached a whopping 12.92 million monthly active users (an increase of 21% since the end of 2019), their international presence continued to grow. As recently as March 2020, they announced general availability of their Zoom Phone cloud phone service in 11 additional countries, for a total reach of 17 countries (and 1 territory) with beta service in 25 new countries.