In today’s IoT world, you’re highly dependent on your cell phones to help you get things done.
The need for pen, paper, and a printer is slowly diminishing. Did you know that the average American checks his or her phone 47 times a day and spends about 4 hours a day looking at their screen? With that much of their time spent on smart phones, it’s essential for a business to understand that their customers are always on-the-go, therefore, need a customer experience that weaves seamlessly into their daily lives. Companies need to examine how easy it is for their customers and future ones to interact with them. For example, let’s say you own a cloud-based business with different product lines that cater to both small and large enterprise customers. However, your current billing system isn’t flexible enough to support the different payment plans that you’ll have to offer. This results in delays in billing and posting payments, which inconveniences your customers and creates a poor user experience. On your company’s side, the Accounting team loses valuable time because they must chase down clients via phone calls and emails to explain the problems associated with their payments. These days customers expect a digital-first approach to how business is conducted. It’s more effortless and quick. By providing customers the ability to electronically sign and pay in a system that supports those functionalities, you’re removing an obstacle that closes the deal faster.