The Subscription Economy continues its expansion across B2B sectors, from financial services to manufacturing, giving companies more opportunities to innovate and scale than ever before.
But for all the enthusiasm about the subscription model from their customers, providers, and investors, companies can find it a struggle to keep up with the operational realities of meeting the subscription moment. And a lag in operations doesn’t just hinder growth; it can threaten your organization’s viability.
Building long-term relationships with customers is the route to value in the subscription economy. Yet the Quote to Cash (QTC) process at most B2B companies—even those with subscription businesses—is optimized for linear transactions, not relationships. This results in complexity and cost to the provider and a poor experience for the subscriber. Companies that set out to improve their processes are faced with multiple design choices. And making the right choices can take a long time and involves coordination with multiple teams in your company, which can be especially challenging for companies doing a hybrid of traditional and subscription sales.