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Has Covid Democratized Electronic Payments?

Family shopping trips and keeping track of spending has arguably become much easier since the inception of the internet, especially in recent years. Although going cash-free has made spending more abstract, anyone in the world can download an app, or go online, to satisfy their shopping needs. This is instead of trawling through shopping centres and queuing up at banks. Instant check-outs, as well as till-free shopping, has further expedited this process, giving customers the ability to find a product and order it as quickly as possible while charging the cost to a card previously used.

It’s great for most Western countries, where markets revolve around plastic payment cards, especially with COVID-19 encouraging so many retailers to go cash-free. This isn’t the norm, however, in many other regions throughout the world, such as the Baltics, where credit and debit cards are scarce.

As Nikulipe CEO Frank Breuss explains, merchants often struggle to offer payment methods people are comfortable using. “When you talk to people in the UK or in the US, they often ask what the local payment methods are because they assume everybody has a card,” Breuss says. “But the reality is, in many markets around the world, the preferred method of payment isn’t card. In the past, local payment methods were called “alternative payment methods”, but if you look at the Netherlands, the alternative payment method has a 70% market share, so it isn’t the alternative – the card is the alternative. “

Similarly, in countries like Lithuania, online shops offer credit cards and PayPal, but the preference of consumers is actually to pay using their bank account. This could be a problem for merchants as they need to have a button on the check-out page for each bank, which adds complexity and can make the consumer think twice about their purchase.”

These alternative payment methods include familiar ways to pay, such as direct exchanges from bank accounts rather than via debit cards, online wallets such as PayPal, AliPay and Tencent, as well as buy now, pay later services like Klarna. Other, less familiar payment methods include paying using direct debit and, in some regions, using cash, where customers can buy online but pay at their local post office or corner shop.

Breuss laments that one of the challenges Nikulipe has had to overcome is the quality of the APIs they integrate with. “Nikulipe has been able to take advantage of the technical and legal opportunity open banking has created,” he says. “However, although the legislation is very clear that the banks have to offer an API, the reality is that the quality and the promise of these APIs is very different from the APIs the banks deliver. “It sounds very easy to connect to open banking API’s but banks often do the bare minimum to enable these integrations because they see it as enabling competition, which has been tricky to overcome while providing a smooth and efficient solution to consumers.”

The need for banks to provide APIs so people can make online purchases more easily may have been hard to envision in Northeast Europe two years ago. Breuss paints a picture of people stuck in their ways, especially in the rural areas, but the pandemic, he continues, has forced more people to go online for more of their products. This has created a necessity for merchants to offer payment methods that many more people are comfortable using.

Although there are no specific future plans for expansion, he adds, Nikulipe will continue to enter markets where payment methods offered by merchants don’t match the preferences of customers. “I think the pandemic has affected the growing markets in three ways,” he explains. “Firstly, merchant industries that were reluctant to go online are now online. Second, I think new consumer groups have been met, and finally, mainly outside Europe, the lockdown opened up the market for streaming products and has meant consumers are used to subscription models. 

“Now, the trend for local payment methods is not a new one and it’s not one that’s come from the pandemic, but I think this is a trend that all businesses need to be focussed on. Merchants should not only think about how the local market wants to pay, because anyone who doesn’t want to pay with a card, for example, will not purchase from them. The worst thing that can happen is you invest money to get a customer to your website and put something in a cart, just to lose them because they can’t pay as they want to. That’s why offering local payment methods will be a key success factor for businesses going forward.”

This article was written by Elliot Mulley-Goodbarne from IT Pro and was legally licensed through the Industry Dive publisher network. Please direct all licensing questions to [email protected]

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